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Fudge22
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mailbox unavailable

Been getting mailbox unavailable for about a week pls get me sorted ty.

 

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MissPasko
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Re: mailbox unavailable

There have been issues for many email addresses in the past week or two, many of which need the attention of VM staff. The Forum Team (VM employees) will reach this thread as soon as possible as they work through the board in date order.

In the meantime, can you confirm you are a VM broadband customer, and that the email address you are having trouble with is linked to the billing account when you sign in at my virgin media? Don't post your email address or personal details, just facts.

It will also help them to know what is occurring when you try to log in to your email?  Are there any error codes/messages?

The Forum Team have been advising these first steps:

"Have you changed your password through your online Virgin media account? Also we would recommend doing an anti virus scan on all devices that you are trying to access the impacted email account from.

Please try the above first and if you still require further assistance please come back to us and we can assist you further"

Use this link  https://mail2.virginmedia.com/  and reset your password by clicking on password in 'Forgotten your email or password'.  After things are fixed, you may also wish to check your auto forwarding and filter rules which may have been set up in your webmail.


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Fudge22
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Re: mailbox unavailable

Yes i am a V M customer and it is the email associated with the account that is having problems,

when i try to access the web mail page i get the following message

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

There are no error numbers and have scanned my computer for viruses and mallware.
 

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Fudge22
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Re: mailbox unavailable

still no mailbox, getting on for almost 2 weeks now.

looking for a solution soon pls.

 

 

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David_Bn
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Re: mailbox unavailable

Sorry to hear this Fudge22,

 

I'd be happy to take a closer look into this for you

 

Check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn