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Nod97
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Message 11 of 78
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Re: mailbox unavailable

Hi Tom_F

I would would be grateful if you could also PM me to help find a solution as no one has been in touch with me to help with this issue yet and the problem is still on-going. Thanks

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Tom_F
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Message 12 of 78
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Re: mailbox unavailable

Sorry @Nod97 I missed your post, thanks for the nudge - please look out for a PM from me as well. 

 

Tom

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Fluffyglove
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Message 13 of 78
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Re: mailbox unavailable

I’ve given my security details via PM to Tom_F but haven’t had a response yet. I called yesterday to the helpline and explained the situation. The call operator reset my daughter’s email account which you can login in to on Virgin Media (shows as secondary account) but I/she STILL can’t access any emails on her address when you click on “EMAIL” so we’re not getting anywhere. It’s been nearly a week since we brought it to VM attention.  Please can we have some help?

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Tom_F
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Message 14 of 78
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Re: mailbox unavailable

@Fluffyglove - apologies I must have missed your PM. I've picked it up this morning and a reply is on it's way.

 

Tom 

Fluffyglove
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Message 15 of 78
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Re: mailbox unavailable

Many thanks @Tom_F, whatever you did has now resolved the issue and my daughter has regained access to her emails. I hope you’re able to help others in the same predicament. Thanks again.
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Tom_F
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Message 16 of 78
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Re: mailbox unavailable

Brilliant, apologies again for the delay but thanks for letting me know that worked. Don't hesitate to shout again if there's anything else 🙂

 

Tom

Genghiskhan
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Message 17 of 78
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Re: mailbox unavailable

Hi I am having trouble accessing my virginmedia.com email on a secondary account. Outlook is telling me that it is a password issue but I logged into myvirginmedia on the main account and changed the password but this didn't work. when I log into myvirginmedia on the account that doesn't work it says that my mailbox is unavailable.

Regards, Jim

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Tom_F
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Message 18 of 78
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Re: mailbox unavailable

Hi Jim, please let me take a look from here and see what we can do to help. Look out for my PM (the purple envelope) and get back to me when you can.

 

Thanks

 

Tom

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Ozzbozz
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Message 19 of 78
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Re: mailbox unavailable

Hi the same thing is happening to me and I phoned Virgin, they say it was rectified but as of yet still the same message. 

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Steven_L
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Message 20 of 78
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Re: mailbox unavailable

Hey Ozzbozz,

 

I will drop you a private message in a moment and we can look into the issue further.

 

Regards

Steven_L

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