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arw2020
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mailbox unavailable error

mailbox unavailable error since since Thu 17/06/2020

new post as requested in related thread.

thanks in advance for any help

Robert

 

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MissPasko
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Re: mailbox unavailable error

As you have read on the community forum, there have been issues for many email addresses in the past week or two, many of which need the attention of VM staff. The Forum Team (VM employees) will reach this thread as soon as possible as they work through the board in date order.

In the meantime, can you confirm you are a VM broadband customer, and that the email address you are having trouble with is linked to the billing account when you sign in at my virgin media? Don't post your email address or personal details, just facts.  This will assist the community to diagnose the problem.

The Forum Team have been advising these first steps:

"Have you changed your password through your online Virgin media account? Also we would recommend doing an anti virus scan on all devices that you are trying to access the impacted email account from.

Please try the above first and if you still require further assistance please come back to us and we can assist you further"

Use this link  https://mail2.virginmedia.com/  and reset your password by clicking on password in 'Forgotten your email or password'.  After things are fixed, you may also wish to check your auto forwarding and filter rules which may have been set up in your webmail.


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Robert_P
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Re: mailbox unavailable error

Hello arw2020

 

Sorry to hear of the issues accessing your email account but thanks for taking the time to post on the forum and welcome to the community.

 

I'm going to send you a Private Message to get some more details from you to look into this further, can I also ask that you reset the password for the email address you're experiencing the issues with.

 

Thanks

 

Rob

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arw2020
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Re: mailbox unavailable error

Hello,

I have reset password and replied to PM.

Please would you reset access to mailbox.. now 10 days without.

Thanks in advance for your help.

ARW

 

 

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arw2020
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Re: mailbox unavailable error (resolved - Thank you Emily_G)

After having my can kicked down the road a few times.. all now sorted.. thanks to the very wonderful Emily_G!

So be patient.. remind them when they forget.. stay polite and stick to the facts... it worked for me.

Thanks again Emily

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Megan_L
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Re: mailbox unavailable error (resolved - Thank you Emily_G)

Hi Arw2020, 

Thanks for the really lovely feedback about Emily, I'll make sure to send it to her manager so she gets recognized 🙂

Kindest regards,

Megan_L

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