I discovered after weeks of wading through this stuff and spending days on the phone, that it was partly my fault, that I am unhappy.
This is because I was convinced that someone at VM would eventually pass my issue along to an adult. Then it might stand a chance of going to someone who cares.
I have eventually accepted that if they wanted to fix it, they would have done so by now, but more importantly, if they cared at all, they would not have broken it in the first place. There's no response to texting their "care" number and they didn't send out an email to the accounts that they were closing.
Most irritating of all, is that to get to speak to a person who can be understood, you have to say that you want to cancel your contract. That gets you through to a native English speaker right away.
They can't fix it of course, so they just palm you off with a number to text.
Nice comment, I just got hold of another vm forum person(after being cut off twice) to be told I have been called a couple of times and they have left voice messages(not of course true as my mobile and landlines both have voicemail facilities and unfortunately I'm always with both) only to be told someone will call me within 72 hours to sort it out, If that is true I think this will be three weeks without my emails.
Not bad for a company who are meant to take customer service seriously.