Virgin Media Community

[NigelGCrisp]

I`m having issues accessing my mail account ending with virgin.net. I am still a customer of their mail service. I`ve tried resetting the pass word and It won`t let me.

[coenoby]

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@NigelGCrisp wrote:

 I am still a customer of their mail service.

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The big question though is whether you are a paying Virgin Media Broadband customer.

If you do not have a VM Broadband account you need to read through this post.  Email/Orphan-Email-accounts It is from 2017 but still entirely relevant.

If you do have a VM broadband account post back to confirm that and one of the Forum Team (VM employees who support this forum) can check out the status of your virgin.net email account.

Coenoby

[Steven_L]

Hey @NigelGCrisp,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear of the issues that you're having with your mailbox, please could you answer the questions asked by @coenoby and this can help us determine, what we can do to resolve your issues.

Regards,

Steven_L