Hi viewofthehill,
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
I'm sorry to hear that you are having trouble accessing your email address. I can certainly have a look at this for you to see if a move and transfer is something we can do for you.
I'll need some information from you and will also need to pass data protection so I have sent you a private message requesting some information. Once I have your reply I can investigate further for you. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks,