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Paula10
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locked out of my email account

i cannot access my email account, i have been trying all day, i just get an information box stating that mail box is unavailable try in an hour. i have spoken with tech support and they have re set my email password on at least 4 occasions then asked me to wait 15 minutes but to no avail.  i have also ran anti virus program still can't access emails, any advice please as i am still locked out of my email account.

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Paula10
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Re: Mailbox Unavailable 🙃🙃🙃

I am having the same issue i cannot access my email account,  i have been trying all day, i just get an information box stating that mail box is unavailable try in an hour.  i have spoken with tech support and they have re set my email password  on at least 4 occasions then aske me to wait 15 minutes but to no avail.  any advice please as i am still locked out of my email account.

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jpeg1
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Re: Mailbox Unavailable 🙃🙃🙃

Check the advice in the messages at the top of the page.

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jpeg1
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Re: locked out of my email account

Check the advice in the messages at  the top of the page.

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Sofia_B
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Re: locked out of my email account

Hi @Paula10

 

Welcome to the Community and thanks for your first post, we're happy to have you with us 🙂 

 

I'm very sorry to hear you're having some issues accessing your email account, I appreciate this is frustrating and we apologise for any inconvenience caused. 

 

I'm going to send you a PM so we can look into things and get this resolved ASAP.

 

Please look out for a notification in the purple envelope located in the top right hand corner of the Forum. 

 

Thanks, 

Sofia
Forum Team



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