locked out of my email account

[Paula10]

i cannot access my email account, i have been trying all day, i just get an information box stating that mail box is unavailable try in an hour. i have spoken with tech support and they have re set my email password on at least 4 occasions then asked me to wait 15 minutes but to no avail.  i have also ran anti virus program still can't access emails, any advice please as i am still locked out of my email account.

[Paula10]

I am having the same issue i cannot access my email account,  i have been trying all day, i just get an information box stating that mail box is unavailable try in an hour.  i have spoken with tech support and they have re set my email password  on at least 4 occasions then aske me to wait 15 minutes but to no avail.  any advice please as i am still locked out of my email account.

[jpeg1]

Check the advice in the messages at the top of the page.

[jpeg1]

Check the advice in the messages at  the top of the page.

[Sofia_B]

Hi @Paula10. 

Welcome to the Community and thanks for your first post, we're happy to have you with us 🙂 

I'm very sorry to hear you're having some issues accessing your email account, I appreciate this is frustrating and we apologise for any inconvenience caused. 

I'm going to send you a PM so we can look into things and get this resolved ASAP.

Please look out for a notification in the purple envelope located in the top right hand corner of the Forum. 

Thanks,