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sgaut
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locked out of email

on ‎01-06-2020 19:55

hello i am having problems with my email account and believe my account may have been deactivated as i cancelled my virgin media a few months ago.  i would like to access the emails so that i can retrieve important emails please.  Can my my email accounts be reactivated so i can do this please 

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Graham_A
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Helpful Answer

Re: locked out of email

on ‎01-06-2020 20:03

The answer depends on how long ago it was you stopped being a customer.  If more than 90 days ago then the answer is no.  If you are still in the 90 day period the Forum Team may be able to help.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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John_GS
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Re: locked out of email

on ‎02-06-2020 08:30

HI sgaut

 

Thanks for posting and welcome to the community. 

 

I'll be more than happy to see what I can do for you but as Graham_A has advised, if it is more than 90 days we may not be able to do anything. 

 

I'll send you a quick PM now so we can discuss this further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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sgaut
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Re: locked out of email

on ‎02-06-2020 12:35

Hi

i have been locked out for about 8 days.  I am work without my mobile and will pick up your message as soon as i can.

Thansk

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