I'm sure the forum staff can raise a ticket to get that sorted, but I assume you're aware that (a) the service has long been outsourced on the cheap, and (b) VM no longer regard email as a core part of the internet package, and that they don't even allow new customers to open email accounts?
Which means that VM email is a "sunset" service, and as customers churn out the numbers will steadily go down until its not viable, and at that point they'll close it off for the remaining users. According to the company there are no current plans to withdraw email for current users, and the sometimes erratic VM email service for existing users could rumble on for a couple of years or so. But the direction of travel and the logical conclusion of eventual closure is inescapable.
All of which is to say, start thinking about your alternative options now. Sort out local email retention and archiving if you want access to older emails to the VM account, consider your options for alternative email providers. If somebody offers it to you free, then they are always at liberty to withdraw that at any time, so consider that. Alternatives include paid email providers (typically around £2-3 a month for 1-5 email addresses), or buying a domain name that includes one or more email addresses (from as little as a tenner a year with a single email address, eg with Ionos). For that tenner I've setup my own dot com domain that's reasonably customised, so if my name were Alan B Snodgrass, my email would be alan@absnodgrass.com (note, random domain I've checked it doesn't exist). All the obvious domains of surname.com have long since gone, but if you've got a couple of initials to put on the front there's an excellent chance that the domain is available either as a dot com or a dot co dot uk.
