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els2020
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inaccessible email

Hello my email still not working. Was in touch with you via Chat on Friday told you'd rest password and try in hour. Did so still no joy.

 

FB directed me to here https://community.virginmedia.com/t5/Email/Webmail-403-Mailbox-Unavailable-errors/td-p/4294661?fbcli...

but says locked and put new post if still having same issue.

Can someone get back to me asap please, out since Thursday and I need this address for working from home

 

 

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Jodi_S
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Re: inaccessible email

Hi els2020,

 

Welcome to our community and thanks for posting. Sorry to hear you're having issues trying to access your email account, we appreciate the frustration caused.

 

As you have already tried to change the password without success, I will pop you over a private message to get this unlocked for you. Please click on the purple envelope to accept the chat.

 

Kind regard Jodi

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Jodi_S
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Re: inaccessible email

Hi els2020,

 

All sorted for you now, email will be re-enabled within 24 hours. Please remember to change your password to stop this from re-occurring in the future.

 

If you need any further assistance please come back to us through this forum.

 

Have a lovely afternoon.

 

Jodi

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