imap

[chorley20]

What's happening wont accept password when setting imap up.

Pop3 works but no server folders

Emails stay when sent, its driving me nuts been like this for three or four days

Email server updates? or what

[Paul_DN]

Hi chorley20,

Thank you for reaching out to us in our community and welcome, sorry to hear you are facing issues with Imap, this is isn't something we are aware of, can you try setting up again, you can find all our Email settings here.

Please let us know how you get on or if you need any further help.

Regards

Paul.

[chorley20]

I have the same problem its driving me mad

[chorley20]

If i go into Outlook and add the virgin media email account. In the past you only needed to add the password then it would add the email account and download email folders.

Now the only way is to add Pop3 it adds to outlook, but no folders are downloaded

Sometimes it doesn't send but if I changed the primary account to live.com it sends

Tries resetting the password today makes no difference

if I add my wife's virginmedia account it just works ok

It used to work all the time up to three weeks ok approx.

[用心棒]

To benefit from the help available on the forum consider creating a new post detailing the issue and the environment it is occurring in.

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[Reece_MH]

Hi @chorley20,

I'm sorry to hear things still aren't working. Have you made any changes directly to your Email Account before this issue happened? Are you seeing any specific error messages?

Thanks,

[chorley20]

Comes up with that three option box

If you choose change then add Pop3 it accepts the password and adds

But no server folders appear

[coenoby]

@chorley20 wrote:

If you choose change then add Pop3 ..............no server folders appear

---

Just to clarify, IMAP and POP3 work in completely different ways.

To keep in simple:

•  POP3 only downloads emails from your VM  inbox into Outlook. So any emails you send in Outlook will not appear in the outbox in the sent box in your VM webmail account. Also, if you move emails from the Outlook inbox to a different folder that move will not be reflected in your VM webmail account.
• IMAP keeps all the emails and folders displayed in Outlook in step with the emails and folders in your VM webmail account. So all the emails and folders in your VM account will appear in Outlook (and vice versa).

IMAP and POP3 are international standards so they work the sane way with any email client (for example MS Mail) and with any email service (for example Yahoo) that you use.

Looking at your Outlook problem:

"Comes up with that three option box

If you choose change then add Pop"

I have Outlook"

I have Windows 11 and Outlook but I cannot replicate that.

When I click on "Add an account" I don't see a three option box. it actually defaults to setting up a new IMAP account for the email address I've entered. Here's what Microsoft say on their support pages: https://support.microsoft.com/en-us/office/add-an-email-account-to-outlook 

So, as @用心棒 has already said, some screen shots (with your email address obscured) of what you are seeing might be useful.

Coenoby

[Ashleigh_C]

Hi there @chorley20 

I'm so sorry that this issue has persisted. Can you provide screenshots as our community members have suggested?

Thank you

[chorley20]

Enter PASSWORD It used to connect then and load folders

Always fails now, if I choose advanced and POP 3 it accepts my password ok but doesn’t load server outlook folders

Checked Imap ports are right