imap.virginmedia.com not responding

[EdgarGibbsFRPS]

My web mail works but not via outlook

[Anonymous]

IMAP Server

To update your IMAP Server settings:

1. Open Outlook
2. Select File
3. Select Account Settings
4. Select Account Settings again
5. Select the Virgin Media Mail account you wish to change
6. Select Change
7. You’ll see your current server settings
8. Update the mail servers addresses to:

• Incoming mail server: imap.virginmedia.com
• Outgoing mail server (SMTP): smtp.virginmedia.com
• User Name: Your full email address

1. Select More Settings
2. Select the Outgoing Server tab
3. Make sure My outgoing server (SMTP) requires authentication is ticked
4. Make sure Use same settings as my incoming mail server is ticked
5. Select the Advanced tab
6. Update the Incoming server (IMAP) settings to:

• Port: 993
• In Use the following type of encrypted connection select SSL / TLS

1. Update the Outgoing server (SMTP) settings to:

• In Use the following type of encrypted connection select SSL / TLS

1. Select OK
2. To test your settings, select Automatically test account settings when Next is clicked
3. Select Next
4. Once confirmed as working, you can close the Account Settings window