I have an email address for my kids, but they haven't been used for a while, but with them stuck in now I'm needing them reset, can anyone do this or do I need to call in, I don't really want to bother them with this when they will be so busy.
@colin2296fs wrote: thank for the time you have taken to reply
I am indeed a vm customer
when I do a check with mailcheck, is all good until the last line E-mail address does not exist on this server
they are all linked to my main account
if I change the passwords and log in on a separate laptop it displays Your mailbox is not available at the moment.
thanks again for your time
The line I have highlighted above is the key phrase here.
The mailboxes for the email addresses concerned have been closed down. This happens if they are not accessed for over 150 days. At this stage they cannot be recreated.
You will need to set up new addresses for your children either as secondary accounts to your main account or with an email provider independent of your ISP such as Gmail or MS Outlook, to mention a couple of those available.
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