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i have just bought a new Samsung tablet and transferred all my old data to it (including my Thunderbirdbi

Kriss_O
Joining in

i have just bought a new Samsung tablet and transferred all my old data to it (including my Thunderbirdbird email account. However I can't Log On using my usual Password. (It worked fine on my old tablet.) How can I solve this. The same password works normally on my laptop and other family members phones

1 REPLY 1

Daniel_Et
Forum Team
Forum Team

Hi @Kriss_O 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're experiencing 😔

Just to confirm, is it a Virgin Media e-mail address you're trying to access via Thunderbird? 

Advice on how to access Virgin Media e-mails from a "client" app can be found in this article here. Please refer to the section entitled "Setting your app password to use an Email app".

Let us know how you get on with following that advice.

Regards,

Daniel