Virgin Media Community

[Rockinrev1957]

i am trying to add  emails  on webmail ,i have as main email a old blueyonder.when i try add new virgin .com.  first it looks and says insecure,then asks to do manualll.  i fill out form with imap etc but still cannot connect 

[Graham_A]

First of all you need to create a new virginmedia.com email address.  You do this under your My Virgin Media account by clicking on the Manage Accounts tab.

Once you have done this you can add it into your blueyonder webmail page if you want to.  The instructions can be found here:

https://www.virginmedia.com/help/virgin-media-mail-how-to-check-emails-from-another-account

[Rockinrev1957]

when i try add a new email,it searches then comes back with insecure, then if ignored  suggests  manual . then  selected it eventually opens a window to set up ipop or imap  ?

[用心棒]

As Graham_A wrote earlier, you first need to create the new email account by signing in here My Virgin Media > My Profile > Manage account (use the main account holder's authentication credentials) and selecting Create a new account. After successfully creating the new account go back  to webmail and try adding it; filling in email address and password should be all that is required.

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[Graham_A]

Before you try and add the new email address to your blueyonder webmail account first of all check that the new address has been setup correctly.

Do this by logging out of your My Virgin Media account and then click on this link: https://mail2.virginmedia.com/  Sign in with the new email address and password.  Does this take you into your new email address?

[Rockinrev1957]

althought i set up 4 extra accounts with emails.i am unable to sign in with anything other than my blueyonder one ? i see no errors with any i have set up. they happilly except the passwords etc?    i spent all day yesterday trying to resolve this issue? 

[Zach_R]

Hi @Rockinrev1957,

Thank you for your posts and welcome to our community forums. We're here to help.
 

I'm sorry to hear that you're having a bit of trouble setting up your email account at the moment. Have you followed the instructions provided by the other users in this thread yet?

Thanks,
 

[Rockinrev1957]

yes  ,ive been with virgin and blueyonder and even before that....but always used the blueyoner email. but as its old and heavelly hacked im looking to install a virgin one. i followed all the instructions so far.can`t see why or whats the error.?

[Graham_A]

It would help considerably if you could tell us exactly what happens when you try to log into the new email address via the method set out in message 5.

[Rockinrev1957]

We didn't recognise the username or password you entered. Please try again.  thats what i get in a yellow box sign.?