Before you try and add the new email address to your blueyonder webmail account first of all check that the new address has been setup correctly.
Do this by logging out of your My Virgin Media account and then click on this link: https://mail2.virginmedia.com/ Sign in with the new email address and password. Does this take you into your new email address?
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GrahamI'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more
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