I have been using the email account above for approx 15 years, i had to change providers when i moved. i asked virgin if i could keep the email address and they said it would be ok today however, i am cut off i telephoned virgin (they did not care) and said i should have been cut off 2 years ago. I have used this as my primary email, and am currently waiting for some very important emails to come through, am i able to access these that will enable me to change my email address
You were misled by the person who told you that you could keep the email address. Virgin only provide email service to their broadband customers. You should have been cut off after 90 days in accordance with your contract, but often they are slow to do this. The link below describes what has happened.
Depending on how long ago the email was cut off there is just a slim chance that it can be recovered for a short period. A staff member may pop up and offer to help, if they think there is a chance.
Hi there julieclay,
Thanks for your post and welcome to the community.
Many apologies for this not being correctly advised, it is unlikely that the email will be retrievable however I've dropped you a PM to discuss further.
The message will appear within the purple envelope icon.