Molly T
It's an age since I wrote. If I had known it would be so long, I would have acknowledged your kind and helpful reply at the time. I eventually a couple of days ago spoke to a colleague of yours. It was possibly about some other matter. And she advised me to delete all cookies. That did the trick. The URLs that I used to log into Virgin Media now worked again.
I also at some time, as you suggested, reset my password -- and then could not find a page in the internet settings pages of my Email client for sent Email where there was a box for me to reenter the new password! The link to the page was obscurely labelled. So I could only receive Email. I had a second go, and this time by elimination found the link.
I apologise again for the long delay in replying. Thank you very much for your help
Stephen
