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Ace28065
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how to delete old blueyonder email account?

Hi,

Can you help me too please. It is very distressing that someone or even multiple people have accessed my Blueyonder.co.uk email and I cannot secure it or even delete it.

Paul

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Ace28065
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Re: Permanently delete old blueyonder email account

Hi Emma - I really hope you can help me too. My account and my dads need deleting. Despite promises nothing has happened. Bad people are emailing out viruses etc from the account.

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Beth_G
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Re: Permanently delete old blueyonder email account

Hi Ace28065,

 

Thank you for posting on the Community Forum.

 

I'm sorry to hear this is happening and you haven't been able to get the mailboxes deleted when speaking to us.

 

I'm going to send you over a PM so I can look into this for you. Please find my message over at the purple envelope.

 

Many thanks.

 

Beth

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Beth_G
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Re: how to delete old blueyonder email account?

Hi @Ace28065,

 

Just wanted to let you know that both mailboxes have now been permanently deleted. 

 

Please do let us know if you have any further questions or concerns and we'll be happy to help further.

 

Have a great week and take care!

 

Beth

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Ace28065
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Re: how to delete old blueyonder email account?

Hi Beth,

superstar. I can no longer access the account. Same for my dad. So the hackers will have lost access to which is awesome.

Your help has been amazing. I cannot thank you enough. Have a great week.

Paul

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Beth_G
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Re: how to delete old blueyonder email account?

Hi Paul,

 

No problem at all, I'm glad I was able to help 🙂 I'm just sorry it wasn't deleted sooner for you.

 

Thank you! Have a great week too and take care.

 

Beth

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