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how do i get a new password for my blueyonder email

mysteriousmick
Joining in

on ‎04-08-2021 19:45

wife forgot her email password. Means I can't put email on new phone. Still has email access on tablet. How can we reset it.

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ravenstar68
Very Insightful Person
Very Insightful Person

on ‎04-08-2021 19:53

If she's set her security questions then go to my.virginmedia.com and use the forgotten password link.

If not, who has the primary account - you or your wife?

Tim

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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mysteriousmick
Joining in
In response to ravenstar68

on ‎04-08-2021 20:25

not sure who primary is. Could be me.

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Graham_A
Very Insightful Person
Very Insightful Person
In response to mysteriousmick

on ‎04-08-2021 20:47

@mysteriousmick wrote:

not sure who primary is. Could be me.

You can check the primary username from this link:

virgin-media-reset-username-and-password 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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