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how do I cancel my old ntlworld mail account as this was done when I left Virgin Media

Hi,

How do I cancel or get my old ntlworld.com email cancel as I am still receiving emails from the account. I left virgin media as a customer around 5 years ago.

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Re: how do I cancel my old ntlworld mail account as this was done when I left Virgin Media


@jsewell88 wrote:

How do I cancel or get my old ntlworld.com email cancel as I am still receiving emails from the account. I left virgin media as a customer around 5 years ago.


The VM Forum Team (VM employees) can arrange to get the account fully deleted for you so you no longer get emails autoforwarded to your new address.

Just wait here until they pick up on your post. That could take a few hours or a day or two but they will then contact you via the Forum to get the details from you. Don't post your email address here - you will only increase the amount of junk mail you are getting from your old account.😉

Coenoby

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Re: how do I cancel my old ntlworld mail account as this was done when I left Virgin Media

Hi jsewell88,

 

Thanks for posting and welcome to the community. Let me help get this deleted. 

 

I'll send you a PM to do this as we'll need to pass security before raising it to our IT team. 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: how do I cancel my old ntlworld mail account as this was done when I left Virgin Media

@John_GS question...
Is it a policy to pass security or a rule?

If you are given a email account and...
a) its no longer attached to a active account and;
b) It been more then 90 days?

Why do you need to pass security to do something that should of happened already and doesn't need permission?

I see no point is going though security to delete a orphaned address

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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