on 03-07-2022 17:00
i've asked repeatedly and i can't seem to get anyone to fix this problem. i am unable to sent emails out using the ACCOUNT I SET UP THE VIRGIN ACCOUNT WITH.
its like i'm talking to idiots, im currently on a whatsapp chat with someone who seems to think i want to block my email when i've messaged repeatedly asking for them to unblock it.
theres literally nothign i can do to fix this why do virgin block outgoing emails? i don't get it, especially when they're blocking the account that is linked to their own virgin customer.
how do i fix this? its like banging my head on the wall
on 04-07-2022 17:31
Thank you for reaching out to us in our community and welcome, sorry to hear you aren't able to send emails, is this a Virgin Media Email address you are using, what error do you get, is this happening on multiple emails or just sending to one specific email?
on 12-07-2022 08:47
no it's the email i set up my virgin account with
[MOD EDIT: Personal details]
error message is
sending report error (0x800CCC7C). server responedd:530 IP 22.214.171.124 denied access to SMTP
on 13-07-2022 09:50
Hi chriscpenman, thanks for getting back to us.
Are you experiencing this issue for all outbound emails? Or is it for specific email addresses? Also are you sending multiple emails at once?