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mdix
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how can i get my alternative ntlworld mail accounts on webmail

I have 3 alternative emails associated with my ntlworld.com email.  I used to be able to access them independently through webmail but it looks like this has changed and i cant see any way of getting to them via the virgin webmail.

How can i access these now?

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用心棒
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Re: how can i get my alternative ntlworld mail accounts on webmail

In webmail:

  1. select (shown bottom left corner) if folder view is not already active
  2. select Add email account, enter an email address and its password
  3. select Add
  4. repeat steps 2 and 3 for each additional email account

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mdix
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Re: how can i get my alternative ntlworld mail accounts on webmail

thanks for your help

However, I have already tried that and couldnt make it work.

We are VM customers who had ntlworld.com emails from years ago migrated into our household account.  They are all still in use on mail apps and we used to be able to access them via webmail. 

Now, only one, which is associated with the main account holder is showing on webmail. They are all listed under 'my profile', 'manage accounts' so it should be possible to see them in webmail.

I have a particular problem as i had to change the password to my ntlworld.com email (i did this in the manage accounts tab) but I can now not receive emails through the IOS app I use (even when I updated the IMAP settings to the virginmedia.com given on the website.).  So i need to be able to access my emails somehow!  I hope the @forum team can help.

Thanks

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Graham_A
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Re: how can i get my alternative ntlworld mail accounts on webmail

So, what happens if you sign out of any open My Virgin Media account pages and VM webmail and then go to https://mail2.virginmedia.com/ and sign in with the email address and password for the alternative account?

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mdix
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Re: how can i get my alternative ntlworld mail accounts on webmail

If i sign out of webmail and sign in on the virginmedia home page with the other account details I get....

'We didn't recognise the username or password you entered. Please try again.'

 

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Tom_F
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Re: how can i get my alternative ntlworld mail accounts on webmail

Hi mdix, thanks for your post - and confirming the additional details.

 

Please let me take a look from here to see if we can identify what's going on. I'll send a PM shortly to confirm a few details and hope to hear back from you soon.

 

Thanks,

 

Tom

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mdix
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Re: how can i get my alternative ntlworld mail accounts on webmail

Hi, Thanks but i dont seem to have had any further response from you - please could you update me as Im desperate to get me emails now - its been nearly a week!
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