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letmegethelp
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hacked blueyonder account - help needed

Hi

My blueyonder account has been spoofed/hacked i need to reset the password - it is being bombarded with bounce back messages from random accounts and has been used to open facebook accounts. I was told by VM last year, because its a very old account (orphaned) i would not be able to reset it. Failing that i would just like it shut down. Can anyone advise?

Thanks

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Very Insightful Person
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Re: hacked blueyonder account - help needed

staff here can arrange to get it deleted.

Bounce back message does not mean the messages were sent from your account jsut they used your email address.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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letmegethelp
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Re: hacked blueyonder account - help needed

hi
thanks for the response, i thought that, however i am concerned that until recently the account could both send AND receive but now can only receive and as i can only access mail in an outlook client (webmail is not accessible anymore) i am constantly getting errors to sign in again. Somehow the outgoing password has been changed - something virgin media told me was not possible this worries me alot!!.
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Forum Team
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Re: hacked blueyonder account - help needed

Hi letmegethelp

 

Thanks for posting and welcome to our community. Sorry to hear your having issues with our email services. Can we ask if you are still a customer of Virgin media? If you are we will be able to help with this issue and get is sorted out.

 

I will pop you over a private message so we can take a look in to this further for you. Click on the purple envelope to accept the chat.

 

Many thanks Jodi.

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