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mandyhutchings
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error (0x800CCC0E) Unable to sync email on laptop and Samsung mobile phone

Hi. I Reported error am unable to sync my email on my laptop and my Samsung mobile. All emails are being received on my mobile but not on my laptop. This stopped a few weeks ago but was working before. Reported error (0x800CCC0E). Outlook cannot synchronise subscribed folders for xxxxxxxxxxxxxxxx@ntlworld.com. Error cannot connect to server. Please advise!

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Anankha
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Re: error (0x800CCC0E) Unable to sync email on laptop and Samsung mobile phone

Do you run any third party antivirus software? If so then the email scanner function may be affecting download.
Are you using the Virginmedia settings
imap.virginmedia.com
SSL yes
Port 993

smtp.virginmedia.com
SSL yes
Port 465

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mandyhutchings
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Re: error (0x800CCC0E) Unable to sync email on laptop and Samsung mobile phone

Hi. These are the settings that I am using. I have not changed my anti virus software so this should not make any difference?  Any other ideas please?

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Anankha
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Re: error (0x800CCC0E) Unable to sync email on laptop and Samsung mobile phone

An update to the antivirus software may have changed something within the email scanner.
Which antivirus are you using?

You can try deleting & then recreating the account

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mandyhutchings
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Re: error (0x800CCC0E) Unable to sync email on laptop and Samsung mobile phone

Hi. I have sorted this now. I think it was a problem with my password which I have changed and all appears to be good now! Thank you for your help!!

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Anankha
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Re: error (0x800CCC0E) Unable to sync email on laptop and Samsung mobile phone

Great news & you’re welcome. 🙂

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