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Genghiskhan
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emails will not send

Hi my wife has a secondary email on my account and she cannot send any emails, they come in okay but when she tries to send one it prompts for the password. I have logged into my virginmedia and changed ther password for her email account but they still won't go.

Any Advice?

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Emma_C
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Re: emails will not send

Hi Genghiskhan, 

Really sorry that you've been having some issues with the email service for your wife's address and for the delay in getting back to you. 

Whilst you've advised you've changed the password via My Virgin Media, can I ask if you've done this via the email client as well?

If not then can you try updating the password on there as well, you might need to delete and re add the account. 

Let us know how you get on with that. 

Emma_C - Forum Team
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