Hi @nelson1975,
Welcome to our Community Forums and thanks for posting.
I am sorry to hear you are not able to access your email account. We do usually delete email addresses 90 days from disconnection but sometimes it can get missed. If you are no longer an active broadband customer, this would explain why you can no longer access it. As per our t&c's if this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you.
We do apologise for any inconvenience caused.