emails forbidden

[bigjimbo]

I have been locked out of my blueyonder account.when i try to reset the password the verification screen closes to show the change screen for a second then pops back to the verification screen again so i can not change my password or add an email non virgin ?

[Arissa_H]

Hi Bigjimbo 👋🏼.

Thank you for posting welcoming you to the community forum 😊.

Sorry to see you are locked out your emails ☹.

Have you tried clearing your Chace and cookies also making sure you are trying on a private/incognito browser?

Can you please show us a screenshot of the error that is occurring and we will do our best to help. 

[Arissa_H]

Hi Bigjimbo 👋🏼.

So I can further investigate 🧐 I will have to private message you.

Please watch out for the envelope ✉.