emails flash off and on when deleting

[Hoffmann]

When I click to delete an email my screen goes blank then the emails reappear without the deletion.

This happens constantly on my laptop but not on android.

How do I check my emails without this happening?

[用心棒]

Does the device in question have AVG installed on it?

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[David_Bn]

Good Afternoon @Hoffmann, thanks for your post on our Community Forums!

Are you possibly able to offer us a little more background, with the question posted above being a handy starting point?

Kindest regards,

David_Bn

[Hoffmann]

Thanks for your response!

I delete an email by using the bin symbol, the screen goes off then the email reappears without deletion.

I have found this to be the case when I tick the box without opening up the email.

If I open up the email and click on the word "DELETE" the deletion is successful.

I have an ntlworld.com email address and I wonder how I should safely access emails.

When I go to Virgin Media, click on MY Virgin Media, I then scroll down to "check emails".

The address is appsuite/#&app=io.ox/mail&folder and so on and I get a "NOT SECURE" notice.

What is the best way to access Virgin Media mail securely on my laptop?

Your comments would be much appreciated.

PS. I used to get the OX appsuite with the blue background on Windows 7 and now that I have Windows 10 I thought that the problems would stop.

[Hoffmann]

I have AVG Ultimate installed.

[用心棒]

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@Hoffmann wrote:

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I delete an email by using the bin symbol, the screen goes off then the email reappears without deletion.

I have found this to be the case when I tick the box without opening up the email.

If I open up the email and click on the word "DELETE" the deletion is successful.
⋮

 AFAIK the same underlying process is followed regardless of whether deletion is instigated via  or Delete link. Does this issue occur when using:

• the browser's Incognito / Private mode
• an alternative browser
• across different device

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⋮
I have an ntlworld.com email address and I wonder how I should safely access emails.

When I go to Virgin Media, click on MY Virgin Media, I then scroll down to "check emails".

The address is appsuite/#&app=io.ox/mail&folder and so on and I get a "NOT SECURE" notice.

What is the best way to access Virgin Media mail securely on my laptop?
⋮

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Modern web browsers will flag a secure web page (HTTPS) as insecure if content is fetched from an insecure (HTTP) source; read more here. In webmail the most likely cause is an inline image in a message sourced over HTTP; note by default webmail is set to not show such image without user confirmation. Navigating away from such a message and refreshing the web page (Ctrl + R) will restore the secured state.

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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