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emails bouncing back to sender

Hi, I am having trouble receiving emails from an OUtlook.com address.

 

It only happens when they try to sendtomy Ntlworld address. I got the same message to an outlook.com email without a problem

 

Apparently the emails keep bouncing back stating something like message contains spam - but its not- yet i get loading of other spam .

 

Obviously cannot put all  the details in this message, so wonder if a mod needs to contact me for more info

 

I have jsut sent the same message from my outlook address to the same ntladdress and again it bounced back  ( it will not let me post any info)

 

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Message 2 of 17
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Re: emails bouncing back to sender


@linny40 wrote:

Apparently the emails keep bouncing back stating something like message contains spam - but its not- yet i get loading of other spam .

Obviously cannot put all  the details in this message, so wonder if a mod needs to contact me for more info


Whilst waiting consider posting an appropriately redacted screenshot or text of the spam content warning.

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Message 3 of 17
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Re: emails bouncing back to sender

DF6C7E90-8824-49F0-9287-99A5056DC1FE.jpeg

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Message 4 of 17
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Re: emails bouncing back to sender

I also sent myself from my Ntlworld address to myself and again it got a very similar message when it bounced back,

The messages that were sent that bounced were website links for my course
So how can a ntlworld.com address sent them but not receive them? maybe someone need to look into this , but if you ring up its hard work to explain to anyone,
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Message 5 of 17
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Re: emails bouncing back to sender

I have flagged your post to the forum team (@ModTeam) who are best placed to look at this further however be aware it can take them a few hours/days to work through to your post.

BTW calling for support with this issue would be a waste of time IMHO.

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Message 6 of 17
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Re: emails bouncing back to sender

Thank you

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Message 7 of 17
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Re: emails bouncing back to sender

Hi Linny40,

 

Thank you for reaching out to us in our community, I am sorry you are having problems sending some emails.

 

Have you tried to send the email without the links?

 

Kind regards

 

Paul.

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Message 8 of 17
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Re: emails bouncing back to sender

Hi paul, yes email works fine if links are not sent to it.

Its not sending from the address its sending TO address

i have sent links from that email address but it cant receive them

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Message 9 of 17
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Re: emails bouncing back to sender

Hi Hi Linny40,

 

Thank you for coming back to me,it sounds like it is the links that are the issue, have you tried sending them on a different internet connection, I E someone else's.

 

If it still is the same it may be worth trying a different source for the link if possible, if the link is homework etc maybe speak to who originally sent the link.

 

Kind regards

 

Paul. 

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Message 10 of 17
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Re: emails bouncing back to sender

Paul not sure you are understanding my problem i am NOT sending them i am trying to Recieve them.

I can send from ntl but cannot receive them. so its nothing to do with the links its Virgin preventing me from getting them.

I have sent and received links beofre with no problem, but latley i seem to be having problems receiving emails, so its something to do with Virgin.
IF you look at the 1st message you will see that its Virgin that are bouncing them back

 

Maybe a mod with Email problems experiance can help answer this problem.

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