When I log into email it goes to the page where it says 'email not available try in an hour'. if I then click 'email' at the top of that page email then opens. So why does it go to that page and not just open?
Hi mixman, as I wasn't sure on the cause I spoke with our IT team about this - they explained that they're unable to prevent that error from happening when using a shortcut due to the way webmail app is provisioned and how it needs to be accessed via MyVM first of all.
They advised that if it becomes an annoyance and you would prefer instant access rather than extra clicks then it may be better to use an email client such as Outlook for example which are routed differently are more convenient for quick email access without going via the website.
I appreciate it's not the outcome you may have been hoping for but hope this clears things up a bit. If you have any further concerns or if there's anything else we may be able to help with please let me know.