we have an outlook account with ntlworld email this email has been hacked we have had all passwords changed orders from amazon and ebay that we havnt ordered twitter facebook Instagram ebay littlewoods all changed this email has been set up for 20 yrs so we have no clue as to passwords. is there anything we can do to change our email password if we do not know it thankyou
“No” and the following suggests fail then the only option is to request the forum team delete the orphaned email addresses.
If the primary email address is not compromised then you can sign in with those credential here My Virgin Media > My Profile > Manage accounts and reset secondary email address passwords. Otherwise try the forgotten password option here My Virgin Media > Sign in with your primary email address; should you find your answers to security questions are rejected try them in upper case.
hi yes its virgin ntl we contacted them and they sent us here
VM customer services should have provided more help than that! 😮
However, in the final two paragraphs of his post, 'Very Insightful Person' 用心棒 provided the advice you need to be able to regain access and secure your Ntlworld email account yourselves. 😉
Try that before going back to VM again.
As for the other online accounts, Amazon, Ebay etc, you will have to contact each organisation directly to secure your online account with them. VM cannot help you with those.
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