Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
270 Views
Message 1 of 2
Flag for a moderator

email

I have an ntl email address but was informed this may have been tampered with, I decided to add an addition email with virginmedia.com which i have set up, but how do i access this. I checked with virgin ,media but the answer was vague. I am hoping to delete the ntlworld email and replace with the virgin media email address eventually. 

thank you 

0 Kudos
Reply
Highlighted
  • 14.13K
  • 1.93K
  • 6.24K
Very Insightful Person
Very Insightful Person
261 Views
Message 2 of 2
Flag for a moderator

Re: email

Provided you have followed the correct process as described on the VM help pages, you should be able to access the new email address by signing in with the email address and password.  If you do this via the VM webmail page you need to ensure you are logged out of any other VM account first. https://mail2.virginmedia.com/

If your ntlworld address is the primary one for your VM broadband account you won't be able to delete it as it is integral to the VM account access process.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks