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marcoose
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Message 1 of 12
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email

hi how do i contact virgin by email is there an address?many thanks

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MissPasko
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Message 2 of 12
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Re: email

You can raise your issue here!  The community members can give good general advice, and the Forum Team (VM employees) here can give specific assistance, going to private message if personal details need to be mentioned.

All contact details are available by clicking the link on the bottom of every Virgin Media web page.  I don't think they have a general email address.

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]


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marcoose
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Message 3 of 12
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email

how the hell do you get in conntact with virgin apart from phoneing?ive tried via my hotmail account but that didnt work  ive tried live chat but that dunt work anymore?

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Superuser
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Message 4 of 12
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Re: email

As mentioned by @MissPasko if you wait on here, the Forum Team will try to assist you, although it can take a few days to get to a post.

Depending on what the problem is, other community members may be able to offer advice and support as well.  Failing that, please don't make multiple posts, it won't get you seen any quicker I'm afraid.

Tim

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marcoose
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Message 5 of 12
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Re: email

Hi I just wanted them to resend my last 4 emails to me has I accidently deleted them

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MissPasko
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Message 6 of 12
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Re: email

If you mean the last four emails virgin sent to you - they might or might not be able to help.  Wait for a Forum Team member (VM employee) to reach this post and they will advise if that is possible.

No matter who they are from --Did you delete them to the trash folder?  They could still be there, although the VM system will automatically empty that folder periodically.  Try logging in using webmail to see if they are there. https://mail2.virginmedia.com/

The photo is pointing at Archive, but you get the idea, I'm sure.

folder drill.png


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marcoose
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Message 7 of 12
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Re: email

Hi I never had a virgin email account and no they are not in the recycle bin
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MissPasko
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Message 8 of 12
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Re: email

Is this related to a TV, broadband, home phone or mobile phone account?


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Forum Team
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Message 9 of 12
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Re: email

Hi marcoose,

 

Thanks for your posts on your Community Forum and a very warm welcome to you.

 

Sorry to see that you've lost E-Mails that have been sent to you. Can you please advise me what these E-Mails were regarding (without giving any personal information away in a public space)

 

i may be able to re-send some E-Mails to you, but this is dependent on both content and which member of staff sent this to you

 

Kindest regards

 

David 

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marcoose
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Message 10 of 12
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Re: email

hi thanks for your reply its just the last 4 emails i need i know one was a bill and one was about my contract finishing dont know who sent them thanks for your help
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