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Jock2222
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email wont send

email received but will not send. stays in outbox not in items sent box.

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Graham_A
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Message 2 of 27
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Re: email wont send


@Jock2222 wrote:

email received but will not send. stays in outbox not in items sent box.


Much more detail needed before any community or staff member can respond with relevant advice.

  • Do you have a current VM broadband account
  • Are you also experiencing this issue when using VM webmail
  • Have you checked to see if your external IP address is listed on the CSS Spamhause list.
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Jock2222
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Message 3 of 27
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Re: email wont send

I have qa virgin media account but the rest is double dutch to me

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Graham_A
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Message 4 of 27
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Re: email wont send


@Jock2222 wrote:

I have qa virgin media account but the rest is double dutch to me


As is your reply

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Jock2222
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Message 5 of 27
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Re: email wont send

Don't understand CSS Spamhause list.

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Jock2222
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Re: email wont send

using Ms Office 2007 Outlook on Window 7.

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DJ_Shadow1966
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Message 7 of 27
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Re: email wont send

Hello

To check the SpamHaus list goto https://www.spamhaus.org/query to find your external IP address open google and in search box type "what is my IP".

If you are list on the SBL then I am afraid that on yourr home network you have a spam bot and this post will help you find and remove it https://community.virginmedia.com/t5/Email/Outgoing-Authentication-Issues-Check-Email-Logs/td-p/3237...

Regards Mike

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Jock2222
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Re: email wont send

Sorry still confused my last email that sent was on 18/06/2020

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Lisa_CC
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Message 9 of 27
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Re: email wont send

Hello Jock2222,

 

Sorry to hear about your email problem not sending. Can you log into your email account via a browser and use our webmail to see if you can send emails? If it doesn't, please tell us what error messages (if any) and what happens to the mail? Does it still sit in your sent folder?

 

Thanks,

 

Lisa

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Jock2222
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Message 10 of 27
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Re: email wont send

Sent two quick replies via webmail ok. But my Email stays in the Outbox not the Sent box. I even tried It with Firewall off and Anti Virus disabled still no good.

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