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email windows 10

Trying to get my blueyonder e-mails via windows 10- but not happening

trying with both email addresses

 [REMOVED]

Keeps coming up with  a warning triangle and re enter password which is correct
 
Help please 🙂
 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
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Message 2 of 10
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Re: email windows 10

I've got the same problem,been like it for a few weeks now and its starting to get on my nerves,mine are all ntlworld. How do I get my emails back,also cant view emails on my virginmedia account page just says sorry its not available and to ring 

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Message 3 of 10
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Re: email windows 10

Hi VIRTUAL-ALAN and marieC09,

 

Thanks for posting and welcome to the community.

 

Are both your email addresses still active? You can check here

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 4 of 10
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Re: email windows 10


@John_GS wrote:

Hi VIRTUAL-ALAN and marieC09,

Thanks for posting and welcome to the community.

Are both your email addresses still active? You can check here

Kind regards,


Did you mean to refer them to mailtester.com ?  (your link is to mailtester.co.uk)


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Re: email windows 10

My apologies, and I did indeed.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 6 of 10
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Re: email windows 10

Is this with the Windows Mail app?
Make sure the server settings are thus:
imap.virginmedia.com:993:1
SSL yes/ticked
smtp.virginmedia.com:465:1
SSL yes/ticked.
Username is you full email address.

Set it to download all mail.

The Mail app is peculiar this way.

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Message 7 of 10
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Re: email windows 10

that doesn't work
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Message 8 of 10
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Re: email windows 10

What exactly didn’t work? Are you receiving any error message?
Are you allowing Windows mail to set up the account automatically or are you doing this manually?
Is the account set to download all mail?
Are copy & pasting the password? If so make sure there’s no space added at the beginning or end.
Make sure caps lock or Number lock isn’t active/on.
Are currently a VirginMedia subscriber?

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Message 9 of 10
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Re: email windows 10 using outloo 2019

I wasted nearly two hours trying to add a virginmedia account to Outlook2019 last night. No problem with NTL accounts. I think something has changed in Outlook 2019. Any real help would be appreciated.

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Message 10 of 10
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Re: email windows 10 using outloo 2019

See here: https://www.virginmedia.com/help/virgin-media-mail-update-settings-in-microsoft-outlook

and here: https://support.office.com/en-gb/article/add-an-email-account-using-advanced-setup-560a9065-3c3a-4ec...

 




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