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themusicman1
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email will not open, but another one on the same account will open!

Yesterday I got a message saying my email box could not be opened so I rang the helpline, recorded message said there were intermittent faults in the area which were proving difficult. Howeveer, on the same account I have another email address which is working perfectly.  I cannot find anywhere on the recorded messages as to the department I can speak to and just cannot sit and wait for hours for a human!  Help!  I need my email address!

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themusicman1
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Re: NTL email accounts

Hi, on our VM account we have two email addresses, both NTLworld.com   One account is fine but the other one went down yesterday. saying the box cannot be accessed at the moment. I can't get through to anyone for help at virgin and I need to get into the emails. can you suggest anything?  thanks

 

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Alex_RM
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Re: NTL email accounts

Hi themusicman1,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're having some issues with your email account.

 

So I can take a closer look I'll need a few more details from you, I've popped you over a private message (purple envelop, top right hand corner)


Alex_Rm

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