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clarelevy22
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email username and password not recognised

hi, as of yesterday, my email account has stopped working. It now does not recognise my username and password.

I have had the account for 20 + years and had no issue until yesterday 

please help asap as this is my main email account where I receive important emails

 

thanks

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albob
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Re: email username and password not recognised

Have a read of this and and try the advice

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

 

And be aware, you must have an active broadband account with Virgin to use their email system

More info here --  https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073

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