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gingerikos1
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email unavailable

I have recently tried accessing my email as I require it for 2fa.  However when I go to access it keeps saying email unavailable try again in one hour etc.  I admit I haven't used this email in some time as my primary method for 2fa was to call my house phone, unfortunately this is no longer possible.  I have called customer services twice now and the issue has still not been resolved.  When I phoned them today for the second time i was told that the email I was trying to access had been terminated and that there were no other emaill addresses linked to this account.  I set up a secondry account and tried adding the address I need for 2fa but tells me this address is already in use.  can someone please help as I am locked out of my entertainment hub until 11/01/21 unless i can get this matter resolved.

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gingerikos1
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Re: email unavailable

In the initial body of text above I digressed from adding that the customer service member I spoke to today, while setting up my secondary account disconnected the call.  My guess was he didn't know how to resolve the problem.  The previous interaction allowed me to discover I was using the wrong user name to access my email, as I didn't know the they were one in the same. As the email account has been terminated, why can't I add the address I require on my secondary account?  Considering I was told over the phone that no addresses were connected to the terminated account.

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Gareth_L
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Re: email unavailable

Hello gingerikos1

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Re: email unavailable

Hello gingerikos1

Thanks for passing security 

I checked the account and can see we have raised a Ticket with IT already 

This has been closed as resolved now 

You will need to reset the password for the email address you gave me 

This will fix the issue you are facing 

Let me know how you get on 

Gareth_L

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gingerikos1
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Message 5 of 8
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Re: email unavailable

I have changed the password on the account and initially when i went to go into my email it said "connection error server unavailable".  I tried again twice and it came up mailbox unavailable.

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Gareth_L
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Re: email unavailable

Thanks for trying gingerikos1

Let me see what has happened from this side then and get back to you

Gareth_L

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gingerikos1
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Re: email unavailable

Hi Gareth L

Have you managed to find out what the problem was, I only ask as i have to return my mates laptop soon.  Can you please let me know either way?  Thank you.

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Gareth_L
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Re: email unavailable

Hello gingerikos1

Sorry for the delayed reply 

Nothing came up from this side

Only resolution was to reset password and log in again 

Gareth_L

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