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johnandmon
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email unavailable

 
 
 
 
I am also experiencing the issue telling me to try again in an hour. 
I usually get my vm messages via my gmail account, I currently have 150 replies to SPAM messages sent from my vm account to my contacts all from between 19.14 and 19:46, so it would appear my email has been hacked
 
 
 
 
 
 
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johnandmon
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Re: email unavailable

I have tried again this morning and am still locked out. How do I get help?
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Paul_DN
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Re: email unavailable

Hi johnandmon,

 

 

Thanks for reaching out to us in our community, I am sorry you are unable to access your emails, I would like to get this resolved for you, I will send you an invite into a private chat shortly, please click on the purple envelope to accept.

 

Regards

 

Paul.

TB3
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Re: email unavailable

Did VM sort it for you ? I have the exact same problem 

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Paul_DN
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Re: email unavailable

Hi  TB3,

 

 

Thanks for reaching out to us in our community, I am sorry you are unable to access your emails, I would like to get this resolved for you, I will send you an invite into a private chat shortly, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

johnandmon
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Re: email unavailable

Yes, all sorted. Although no indication of the cause and/or whether my account had been hacked.
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Paul_DN
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Re: email unavailable

Hi John,

 

Thanks for coming back to us, we are glad to hear you now have access, I can only advise it was a technical issue which effected 1000's of customers.

 

Regards

 

Paul.

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johnandmon
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Message 8 of 9
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Re: email unavailable

Hi Paul,

A technical issue caused the sending of spam emails to 150+ of my contacts?
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Paul_DN
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Re: email unavailable

I can only apologise for any inconvenience caused and hope you don't have any further issues moving forward.

 

Regards

 

Paul.

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