I have been locked out of my Blueyonder email address.
I have changed the password on the virgin media account and can access my account pages without any problem but I still can't laugh the web email interface;
Error message: Sorry! your mailbox is not available at the moment. etc....
Screen shot attached:
The email account which is locked is the primary email address associated with the account. I didn't receive any warning email that I know of, but that may be because the account is locked...
I will change the primary email address associated with my virgin account but will wait until I have access to the original email address first - I don't want to run the risk of being locked out of everything.
Thanks for taking the time to join the Community. It's really great having you on board with us.
I'm sorry to hear that you are still having an issue with accessing your emails despite already changing the password.
We can certainly take a look at things at this end to see what's going on but we will need to pass through data protection with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.