I am helping a vulnerable person rebuild their broken PC. They recently moved house, and away from virgin media, but have forgotten their email password. Their "username" is not found when trying to reset their password that way - we assume it has been "detached" as they are no longer a live customer. How can they regain access to their email to enable them to archive it elsewhere. The individual has been self isolating since beginning of March (one lung since cancer op and poor hearing). Have not been able to get through on the call centre number for someone to help.
When was your friend's account actually disconnected? The system automatically deletes the email as @apcyberax mentioned but it shouldn't have been within the 90 days. Please let us know so we can see if we still have control over it.
Hi, very much appreciate your offer of help; I have just spoken to him and apparently the contract was terminated 6/6/2019... So way longer than 90 days; and well outside "your commitment". Longer ago than I had been led to believe.
He is still able to access the email virgin media email via his mobile phone; I have told him to leave that as is for the moment; so he doesn't lose anything; But to use the new (non virgin media) account I have created for him on his PC for new mail. I'll just have to hope that once lock-down ends that I can get at his phone to archive his old stuff off... an impossibility to talk him through 😞
Thanks for popping back with more information johntoher. I strongly advise that you try and show him how to back up his important emails as soon as you can as once it goes from his mobile, that may be it.
I'm going to send you a Private Message just so I can get some details about his account and make sure the facts are correct as I don't want to base this on an assumption. Please reply back to it so I can take a peek.