on 24-10-2023 22:41
Hi ya
I am trying to log in to my email via the web browser and its says forbidden but I can still get the emails on
my phone, any help would be appreciated pls
thanks
Ian
on 24-10-2023 22:45
Firstly and by far the most important question is this, are you a current VM broadband customer?
on 25-10-2023 11:09
I cancelled my service in sept but I was told i had 3 months on my email service left
on 26-10-2023 11:34
Hey @eblue1972,
Welcome back to the Community Forums and thanks for the post.
With your emails you are correct that you have 90 days before the email will be closed down, within that time we would advise moving everything over to a different address, for this can you confirm for me have you gone about performing a password reset on the email and if so what it says when you try?
Joe
on 26-10-2023 16:50
Hi Joe
I haven't done a password reset yet but I have noticed that since I upgraded to Windows 11 it has happened, I'll try the password reset and see if that works.
thanks
Ian
on 26-10-2023 17:03
Ive reset the password and used a different email address but its still the same
on 27-10-2023 17:35
Hi @eblue1972,
How are you going about trying to access the impacted email account? What's the message that's currently appearing?
Thanks,
on 27-10-2023 23:27
via the web and I keep getting
Forbidden
on 29-10-2023 08:54
Hi eblue1972
Thank you for your post and welcome back to our community.
I am sorry to hear you are unable to access your emails via the web page.
Could you please delete any cache and cookies and also try a different browser/device?
Please pop back to us when you can.
Vikki - Forum Team
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