email on web browser saying forbidden

[eblue1972]

Hi ya

I am trying to log in to my email via the web browser and its says forbidden but I can still get the emails on

my phone, any help would be appreciated pls

thanks

Ian

[TableTop]

Firstly and by far the most important question is this, are you a current VM broadband customer?

[eblue1972]

I cancelled my service in sept but I was told i had 3 months on my email service left

[Joseph_B]

Hey @eblue1972,

Welcome back to the Community Forums and thanks for the post.

With your emails you are correct that you have 90 days before the email will be closed down, within that time we would advise moving everything over to a different address, for this can you confirm for me have you gone about performing a password reset on the email and if so what it says when you try?

Joe

[eblue1972]

Hi Joe

I haven't done a password reset yet but I have noticed that since I upgraded to Windows 11 it has happened, I'll try the  password reset and see if that works.

thanks

Ian

[eblue1972]

Ive reset the password and used a different email address but its still the same 

[Zach_R]

Hi @eblue1972,

How are you going about trying to access the impacted email account? What's the message that's currently appearing?

Thanks,
 

[eblue1972]

 via the web and I keep getting 

Forbidden

Forbidden

[Vikki_M]

Hi eblue1972

Thank you for your post and welcome back to our community.

I am sorry to hear you are unable to access your emails via the web page.

Could you please delete any cache and cookies and also try a different browser/device?

Please pop back to us when you can.