after being locked out of my email account, again, last week, allegedly because one of my devices had malware, I changed my password.
to effect this seemingly simple change, it took a very, very long time on the phone with customer support.
the result: got my email back on my laptop, but now it's blocked on my iPhone. VM's "gadget rescue" were meant to call. they never did, and still haven't.
so, no email on my iPhone, still.
and now, out of nowhere today, I was thrown out of my email + that new password stopped being recognised on my laptop. it is definitely not wrong, but there's the dread message: "We didn't recognise the username or password you entered. Please try again."
then when I try password reset, I get the message that my answer to my security question - my mother's maiden name - is wrong. it definitely isn't wrong; I know my mother's maiden name. or it just repeats the page.
I'm at my wit's end. A familiar feeling, tbf, with VM.
lest I spend another excruciatingly long period (and an arm and a leg) on the phone, can anyone help with a fix for the password-suddenly-not-recognised problem so I can re-access my inbox?