Menu
Reply
Paulac
  • 3
  • 0
  • 0
Joining in
277 Views
Message 1 of 6
Flag for a moderator

email not working

I am having all sorts of problems with my virginmedia.com email.

I cant send any messages out using my mobile app but can if I use the virgin media email on their website.I get the VN305 error message.

I also changed my password on the website email system, but now my mobile Bluemail phone app connects and then disconnects 20 seconds later.

Any way to fix all this???

Thanks

0 Kudos
Reply
Graham_A
  • 16.54K
  • 2.32K
  • 7.07K
Very Insightful Person
Very Insightful Person
261 Views
Message 2 of 6
Flag for a moderator

Re: email not working

The VM305 code is a specific issue and it means that your home external IP address is on the spamhaus CSS list meaning there is something on your home network that is sending spam, have a look at :- https://community.virginmedia.com/t5/Security-matters/Searching-for-Spambots-on-your-network/td-p/40...

There is no point of requesting removal until you find out what is causing the trigger which only happens from multiple reports, could be anything from Tablets, Phones, Firesticks etc.

If you are running Hola VPN Free, then note But Hola Free VPN is anything but a VPN.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Paulac
  • 3
  • 0
  • 0
Joining in
246 Views
Message 3 of 6
Flag for a moderator

Re: email not working

Thanks for the reply. I have checked and my home IP address is not on the list 

0 Kudos
Reply
Graham_A
  • 16.54K
  • 2.32K
  • 7.07K
Very Insightful Person
Very Insightful Person
241 Views
Message 4 of 6
Flag for a moderator

Re: email not working

Do you get the VM305 error on the mobile app when connected to mobile data or your home WiFi?

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Paulac
  • 3
  • 0
  • 0
Joining in
236 Views
Message 5 of 6
Flag for a moderator

Re: email not working

Only get message when connected to WiFi . It sends OK on 4g

 

Thanks

0 Kudos
Reply
Alex_RM
  • 4.49K
  • 258
  • 342
Forum Team
Forum Team
64 Views
Message 6 of 6
Flag for a moderator

Re: email not working

Hi Paulac,

 

Thanks for posting and welcome to our community 🙂

 

Graham_A is spot on with what he's said, that error usually means there's something dodgy on the network. 

 

You would need to run antimalware and antivirus software on all your devices to get rid of whatever is causing the issue.

 

Alex_Rm

 

 

 

 

 

0 Kudos
Reply