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email not working

Can a moderator here please find out why my email account is not working.

I have been through so much rubbish service of late from this company, and they say they will send emails to me. But seem to be unable to understand that my email account is not working at all and hasn't done for months and months

 

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Re: email not working

Whilst waiting for the forum team to respond consider detailing the issue here (taking care not to  disclose any personal information) to see if the forum community can help.

 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Re: email not working

Hi rebster, 

 

Welcome to the Community and thanks for getting in touch. 

 

I am sorry to hear you have been having some problems with the email service. 

Can you please expand on the issue and I will do what I can to help. 

 

Thanks

 

 

 

 

Nat
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Re: email not working

Hi

I don’t really know how to expand on it.

its just like I actually do not have the address anymore. Nothing goes nothing comes. 

regards

reb

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Message 5 of 8
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Re: email not working

No worries rebster. We love our details on here as it helps us to help you.

 

Can you go onto this link and try and reset your password? If you're not able to, does it give you an error message? Please post a screenshot of it if you can.

 

Also are you able to access your email via a different device or email app?

 

Is this a different email address to the one that is used to access your online account?

 

Please give us more information so we have a better understanding and can enable us to help you better.

 

Thanks,

 

Lisa

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Re: email not working

9C8E39F6-EF9B-44F5-9D48-7FF2F2BFFAD9.png

Hi

yes this a different email address as I carnt use my virgin

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Re: email not working

Thanks for the screenshot rebster.

 

Let me send you a Private Message so I can grab some details from you and see what's going on with your email.

 

Please reply back to it so I can help.

 

Thanks,

 

Lisa

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Re: email not working

Hello,

This has also happened to my email, I haven't been able to get on it for weeks and no one will help me. This is my only email address so I need help accessing it.

Thanks, 

Deniece 

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