email locked

[notyoung75]

email locked sometime this afternoon, have tried adding new 3rd party email address but somehow i missed the verification and i cant request again

[Matthew_ML]

Hey notyoung75, thank you for reaching out and I am sorry to hear this.

If you try this again on Chrome in private mode you should get a verification code, what happens if you click the one you missed? Cheers 

[notyoung75]

good morning Matt, afraid that didn't work, i requested a reset on my new email, got a reply, opened in incognito and got a message about my original email address -                                                                                            Link expired!, the link in the email we sent to s*m*o*e@b*u*y*n*e*.co.uk has now expired.                                     this was not the email i requested a new password

[notyoung75]

[Molly_T]

Hi notyoung75 👋

Thank you for keeping us updated! Sorry to hear this is still happening. 
We can try to manually re-send the verification email for you. We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞