Virgin Media Community

[trethion]

on the 2nd of this month my email [DELETED] just stopped sending or receiving emails my family members who use the same @ have no issues with theirs still and only mine appears to have stopped working please help I need this working as its important for work!!!

[MOD EDIT: Personal and private information has been removed from this post.]

[Graham_A]

@trethion I have asked the Forum Moderators to redact your email address from your post as it not a good idea to disclose it in a public forum.

Why do you believe the issue with your personal domain to be anything to do with Virgin Media email?

Have you raised this with the email provider associated with your domain?

[trethion]

Spoiler

Spoiler

I smhavent recieved or been able to send emails since the 2nd of may I saw on here there is many people saying they need their account unlocked or something? please help 

[ravenstar68]

Are you using webmail or an email program such as Outlook?

What error messages are you seeing

[trethion]

I've tried to use both outlook app on the web and various devices. there is no error message appearing it almost seems as if its inactive I've tried sending test emails to and from it with no privale 

[ravenstar68]

Can you try opening CMD (Windows)) or Terminal (Apple and Linux devices) and enter the following commands

curl -v smtps://smtp.virginmedia.com

curl -v imaps://imap.virginmmedia.com

Copy and paste the output from each in a reply here.

Tim

[Graham_A]

@ravenstar68  The original post has been moderated to redact the email address concerned.  However, it can be pointed out that the email address concerned was from a private domain and is not a virginmedia email address.

[ravenstar68]

@Graham_A 

Thanks for that.

To be fair though - Someone's been merging threads.  When I posted the only post in thread was the one with the spoiler tags.

Tim

[Zak_M]

Good morning @trethion 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your email address. 

Are you having issues logging in to your email address or are you able to log in and not send/receive the emails?

Kind regards,

Zak_M

[trethion]

i think both, I have my email linked to my hotmail so I can check it with outlook and it seems to have stopped working across the board