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wendy10
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email hacked

hi

i'm no longer a virgin media customer, but my email account has been hacked. they've tried emptying my bank account and are sending emails asking for money. 

i can not get into the email to do anything but i do have it synced upto my other email account.

can anyone help please

thank you

wendy

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DJ_Shadow1966
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Re: email hacked

Hello

As you are no longer a Virginmedia broadband customer then the support staff can arrange for the email address to be deleted as without a account you are not entitled to use the email address ut should have been deleted 90 days after leaving.

I have escalated to the VM forum team, one of the VM staff will be along in this thread to have a look at it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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wendy10
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Re: email hacked

Thank you

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Paul_DN
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Re: email hacked

Hi Wendy10,

 

 

Thank you for reaching out to us in our community, I am sorry to hear your old email account has been hacked and now needs deleting altogether.

 

 


I will be more than happy to help, so I can access your account I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

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