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email hacked and how to sync phone

Joining in

Good morning 1st time i have posted so after some help and advice.

Had my ntlworld email account hacked and some piece of scum trying to get money ! have changed  passwords and advised relevant other companies i have been hacked as request for new passwords etc came through , question is there anything else i need to do and have tried to get my emails on my phone but despite using new updated password to sign into my account just does not work and so date last synced does not update.


Any help or advice greatly appreciated


Forum Team
Forum Team

Hi @keepittight 

Welcome to the community forums 

Sorry to hear that your email was hacked. You have done all the right things by changing your password and letting the relevant companies know. 

You should also if you have not already scan your devices for any malware or other malicious threats to your devices.  Also double check your email settings to ensure no email forwarding has been enabled to unknown email addresses. 

In regards to you phone email app, have you followed the steps advised here into setting this up with your new password. 

Here to help 🙂
Virgin Media Forums Agent