email folders

[davey4]

Since the loss of email services in June 2023 I am unable to Rename or Delete a personal folder

Error message:-

Rename of folder "Alistair & Alec" to "Alistair" failed with "A6 NO [NONEXISTENT] Mailbox doesn't exist: Alistair & Alec (0.015 + 0.000 + 0.014 secs).".

Before the crash of service everything was fine.

Any solution please!

[用心棒]

Which email client is this issue occurring in?

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[davey4]

ntlworld.com

[Ashleigh_C]

Hi there @davey4 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service, can I just check are you able to access the folder OK, you just cannot rename it? 

Have you tried on both web and client mail? 

[davey4]

Hi Ashleigh,

Yes can access it and read all previous messages and can add new messages to it, but cannot delete or rename folder.

Yes same result on both web and client.

[Paul_DN]

Hi davey4,

Thank you for the update, can you create another folder then move the emails there?

Regards

Paul.

[用心棒 · Accepted solution]

Try the following workaround in webmail; though it deals with deletion it also applies to renaming:

• select a folder that cannot be deleted
  
  
• select ☰ > Add new folder and then Save; default folder name is fine for purpose of workaround
  
• select ☰ > Delete, to delete folder than previously could not be deleted, and Delete to confirm
  
• select Trash, then ☰ > Empty trash and Empty folder to confirm
  

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[davey4]

Hi Paul,

Yes that works ok.

Still unable to Delete original; error message "Could not delete folder. This can be due to insufficient permissions in your trash folder or this might be a special folder that cannot be deleted."

This has only happened since mailboxes recreated following recent crash.

[davey4]

Hi  Very Insightful Person,

That works fine, thank you very much. 👍

[David_Bn]

Thanks for coming back to us @davey4.

Have you possibly attempted to clear the cache on the web browser to see if the folder then disappears for you?

Are there any E-Mails within the folder that are flagged?

Thanks,

David_Bn